Can you trust the Maximum PC review of the Phantom Lapboard?


Maximum PC just published their “review”, I mean hit piece, on the Phantom Lapboard.  We at Phantom can hardly expect everyone to love the Lapboard however after all the years of effort to get the Lapboard to market we have for the most part been given a very fair shake buy all media who has looked at the Lapboard.  Outside of Wired in 2008 and this current “review” by Maximum PC, everyone who we spoke with has been professional and responded to questions but more importantly they all brought up any negative feedback prior to publishing as a courtesy.  I emailed Gordon Ung and Mike Brown for a reasonable explanation as to why the flip-flop on their past 2008 positive Phantom Lapboard review:

Hi Mike,

 

I wanted to touch base with you on our review by Alex (and I assume you had the final ok on it).  To say I am disappointed is an understatement and here are some of the reasons why:

 

  1. http://www.maximumpc.com/article/first_look_the_phantom_lapboard

We’ve spent a few days playing multiplayer shooters using the Lapboard, and we can say that the
keyboard rocks.”

“The Lapboard would be virtually guaranteed a Kick Ass award if it were sold by itself, but the included
mouse will almost certainly bring down the final verdict.”

 

We fixed our signal/mouse issues and yet how can Maximum PC have a new review trashing my product?

  1. My original email to Alex:

Hi Alex,

 

Gordon told me you are handling the Lapboard review.  If you have any questions, pls lmk.  Also, a tip: the batts in the box sometimes run out quickly so if you have any signal problems just swap ‘em out and you’ll b back in biz.

 

Primary customer we intend to market to is the new Internet TV, MC & Gamer end users.  We also understand that the hardcore Gamers will want a mouse w more buttons which we may add later.

 

Thanks for your time and interest,

 

John

Alex appears to have disregarded my note when issuing his review.

  1. The generic statement by Alex “this thing (Lapboard) is just bad” is highly disturbing considering your previous review as well as Hot Hardware giving the Lapboard 5 out of 5 stars & Hardware Heaven issuing their “Gold Seal” (top honor rarely given out)
  2. The Lapboard price you have printed is $140…where did you find this price?  The prices is 129.99 USD

 

Honestly I am at a loss on how this review could get printed.

 

John

No response from either except to say Gordon will get in touch with me…I won’t be holding my breath:)  But as with the kids a Wired, this too shall pass.  I will say tho, they took some great pics of the Phantom Lapboard!

IPTV has momentum which cannot be stopped, many living rooms are waiting for their Phantom Lapboard!  And in the end, we do thank Maximum PC for thier time and effort to look at our product.

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5 Responses to “Can you trust the Maximum PC review of the Phantom Lapboard?”

  1. Great response John. Just keep plugging away…the preponderance of the reviews have been positive and those of us who believe in the product and the new direction of the company will be eventually vindicated. The flip-flop from Maximum PC and the highly negative tone the author struck is what’s most disappointing here. It is a shame this was printed…more of an editorial piece than a fair review I’d say.

    Hey Maximum PC…check out MissingRemote to see how reviews should be handled. That site does a much better job.

  2. This kind of treatment by maximum PC tells me that we have something GOOD! And they know it. I don’t know their reason for such treatment but what ever it is, we now know who the snake in the grass is !!!

    55 Chevy

  3. I have a feeling we won’t hear from Gordon at Maximum PC
    “Anytime soon”.

  4. Hi CraigD.

  5. Any news as to how many lapboards have been sold and when you will need to order another shipment?? Thanks for continuing to plug away, guys.

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